Comments on: Office of Inspector General Request

By: dg

dg — Sat, 18 Jul 2009 05:30:55 +0000

For those who have had that happen (and I do realize it is possible) that is sad. In all honesty it makes me ashamed to think that others in my profession would be that cruel, ignorant, self serving and outright disgraceful. Those who would be involved in that practice should be reported. You can write down the VI number for any VRS Interpreter you use and keep a notebook of your call and subject matter. For example “June 15 2009 used xyz vrs service interpreter number 1234 to call about my chase credit card”. I would find it sad to do so but I understand the need to protect private information.

We process so many calls in a day for hundreds of different issues, and never once have I thought about, or been tempted to steal someone’s personal information. My job is not to find out your personal information, it is only to help you communicate. As a hearing person, I still have difficulty entering credit card information online, or over the phone but it is necessary in so many situations, I can’t imagine how worried I would be having another set of eyes or ears lurking over my information. I would report any interpreter who I thought was stealing information as anyone should who has any amount of self respect. I hope I never have the need to actually go through the experience. Please know not everyone is deceitful and out to cause harm.

By: X-files

X-files — Tue, 14 Jul 2009 02:38:12 +0000

David and Deaf Victims,

It happened to my friends in past. If YOU feel that Interpreter are not bound to those code of ETHIC, REPORT TO FCC and RID. That’s all you can do. If they do nothing. I ADVISE you to keep recording of each occurred then report to FCC again. It’s your job to make sure that your personal information is protected.

FCC should have strict standard for interpreters, if they have done wrong to deaf people. They should have face jailed or fines or both! That’s their lesson. If interpreters may not do anything wrong to deaf people, then good job. We wanted to thank you for your skills and help deaf community to have an access!

It will be an interesting to see more and more deaf people reports again interpreters for an attempting impersonal or ID thief someone’s life!

By: Deaf Victims

Deaf Victims — Mon, 13 Jul 2009 13:01:21 +0000

TO ALL VRS VICTIMS:

YES, IT IS VERY TRUE THAT VRS INTERPRETERS ARE VERY BAD SERVICES. VRS INTERPRETERS ARE BIG GOSSIPS TO THEIR VRS COMPANY AND OUTSIDE OF PUBLIC PLACES ABOUT ANY DEAF VRS VICTIM’S PRIVACY VRS CALLS AND E-MAIL MESSAGES.

YOU NEED TO WATCH OUT AGAINST VRS INTERPRETER WHO TRY TO ABUSE TO ANY DEAF VRS VICTIM’S PRIVACY CALLS IMMEDIATELY.

YOU NEED TO REPORT TO FCC OIG AGAINST ANY VRS CUSTOMER SERVICE OR INTERPRETER’S ABUSIVE OF VRS VICTIM’S PRIVACY CALLS/E-MAIL MESSAGES/PERSONAL CREDIT CARDS AND MANY DIFFERENT THINGS RIGHT NOW. YOU NEED TO PROTECT YOUR RIGHT PRIVACY PROTECTION FROM VRS INTERPRETERS WHO CAN STEAL YOUR VRS PRIVACY CALLING INFORMATIONS RIGHT NOW.

By: david

david — Mon, 13 Jul 2009 12:42:31 +0000

To All VRS Victims:

tO ALL Shames on VRS Interpreters and Customers:

Many VRS interpreters are very dirty to call many wrong phone numbers and re-dailed the right phone numbers over again, because they wants to overcharge more money on FCC funds. Many VRS intepreters ARE ILLEGAL to steal many hundreds of deaf private phone numbers to give out to any stranger people who still harrass to call to deaf VRS victims’s private phone numbers at all times.

Many VRS Customers did not care if any VRS victim wants to file any complaint against VRS interpreter’s unprofessional behavior and code of ethic problems at all time.

Many deaf VRS victims are fed up against VRS customers and interpreters who still make fun of deaf VRS victims at all time.

Many VRS companies still harrass to e-mail to many deaf VRS victims’s private e-mail messages as they try to steal their private e-mail messages without their authorization at all time.

Many deaf VRS victims must be alert to know about VRS customers and interpreters who can evade to look into your private e-mail messages, credit card numbers, driver license numbers, and etc.

NO ONE TRUST TO ALL BAD VRS INTERPRETERS AND CUSTOMERS AT ALL..

ALL VRS CUSTOMERS AND INTERPRETERS ARE VERY DANGEROUS TO STEAL YOUR PRIVACY E-MAIL MESSAGES, CREDIT CARD NUMBERS, DRIVER LICENSE NUMBERS, AND MANY DIFFERENT THINGS NOW.

SHAME TO ALL VRS CUSTOMERS AND INTERPRETERS ARE DISHONEST NOW.

FCC OIG should arrest to any VRS interpreter and customer for illegal evading of e-mail messages, private phone numbers, harrsssment to call to deaf VRS victims as they try to steal private driver license number, credit card number and many things.

ALL DEAF VRS VICTIMS MUST REPORT NECESSARY COMPLAINTS TO FCC OIG AGAINST VRS CUSTOMERS AND INTERPETERS IMMEDIATELY.

By: Joseph

Joseph — Mon, 13 Jul 2009 05:50:43 +0000

(edited to remove name of VRS provider by editor)
I think private/white-labled VRS should be banned because it helps generate minutes. One VRS Provider have too many affilates that needs to be terminated and use the original VRS provider. I am upset after I am reading this, FCC needs to be strong and more serious about VRS issues because I know many providers out there are abusing it. I just read the The new Code of Ethics by one VRS provider, it doesn’t make any difference, who give a flying crap about it. VRS needs to stop fooling around, be serious and don’t abuse our taxpayers money to abuse the system. I think IP Relay based should be banned so that way VRS can only use VP to place phone calls to prevent fraud calls. Becuase many international using IP Relay based to place scam calls, by removing IP Relay system, it will help eliminate fraud. This is my opinion to protect the deaf community.

By: the one and only ridor

the one and only ridor — Sun, 12 Jul 2009 06:57:56 +0000

Teresa: VRS is here to stay. It will never go away. Mark my words on that.

R-

By: X-files

X-files — Sat, 11 Jul 2009 00:01:52 +0000

Teresa,

I agreed with you and all VRS should start focusing on discipline now and it will get better, not getting worst. I for one, should VRS stay, not shut downing.

By: Teresa

Teresa — Fri, 10 Jul 2009 18:46:47 +0000

I have not had any problem with VRS. I strongley encourage everyone to make the difference with VRS. VRS is very significant for the Deaf and Hard of Hearing community to use. Whether they abuse it, or not, we cannot allow VRS to go away. We NEED VRS because of the communication accessible. We always have good terps, or bad terps just like we have good customers, or bad customers. We will go through good times, or bad times. When I first use VRS approximately 3 years ago, I didn’t realize how much I need to use VRS and how much I miss the communication if I don’t use VRS. Majority of the time I use VCO (voice-carry over) with VRS. How can I beg to please not to let VRS go!!! I use Viable VRS. Viable have great interpreters and great service. I have no problem with them. FCC, please don’t take away VRS from the Deaf and Hard of Hearing Community. We need ‘em.

By: X-files

X-files — Fri, 10 Jul 2009 18:07:06 +0000

Eds,

Thank you for posting my 2nd post. I wondering what happened to 1st post i typed.. it’s quite long cynical for most VRS providers. Isn’t at least OIG interests to know first post?

By: edsalert

edsalert — Fri, 10 Jul 2009 12:37:04 +0000

Richard,

You are probably referring to Publix (spell wrong) who manufactured TTY minutes through traditional TTY relay service. FBI got into that and eventually the guy was proved guilty in court. Was fined in millions.